Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Naperville, IL

18d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers coursework, learning activities, resources, and on-the-job experience to prepare apprentices to become certified pharmacy technicians and earn a nationally recognized, portable credential.

Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports the pharmacist and pharmacy team, and delivers a distinctive customer experience. Technicians must earn and maintain PTCB certification through the designated training program or applicable state requirements; PTCB certification is a condition of promotion to senior technician when not otherwise obtained.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Ability to earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist in the practice of pharmacy and perform Pharmacy Department duties in accordance with state and federal regulations and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour medications, verify that the correct medicine is being dispensed, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales at the assigned cash register and collect and handle cash as required.
• Engage customers and patients, offer assistance, resolve issues, answer questions, and help customers locate over-the-counter products.
• Model and share customer service practices with team members and develop relationships with valuable customers.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
• Assist with inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Follow asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider outreach and engagement with health groups and care facilities.
• Keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete assigned special tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, and attend requested training and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

Benefits

• Walgreens Pharmacy Technician Training Program with coursework, learning activities, resources, and on-the-job experience.
• Opportunity to earn a nationally recognized, portable pharmacy technician credential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed