Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Green Bay, WI

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced pharmacy knowledge, skills, and on-the-job experience to help participants work toward Pharmacy Technician Certification Board (PTCB) certification and develop the skills required in pharmacy care. Under the pharmacist’s direct supervision, the technician assists in the practice of pharmacy in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and customer service, and may assist with clinical services. Walgreens provides training, learning activities, resources, and technology to support career development.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already held.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and other Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Report prescription errors promptly and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales, collect and handle cash, and operate the pharmacy cash register as required.
Engage customers and patients, answer questions, resolve issues, assist with locating over-the-counter products, and provide a positive customer experience.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged goods involving prescription drugs.
Maintain knowledge of asset protection techniques.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical and healthcare providers through detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
Help maintain the Pharmacy Department’s supplies, cleanliness, and orderly appearance.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.