Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Rio Rancho, NM

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support a patient-centric pharmacy environment by interacting with customers, building patient relationships, and assisting pharmacists under direct supervision and in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while supporting other Pharmacy Department duties. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Training, learning activities, resources, and on-the-job experience prepare apprentices to pursue Pharmacy Technician Certification Board (PTCB) certification and develop the skills needed for pharmacy care. Technicians must earn and maintain PTCB certification through the designated program or state-required certification or registration; otherwise, PTCB certification is a condition of promotion to senior technician. The role also supports customer service, pharmacy operations, inventory management, clinical services, and relationships with local healthcare providers. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Attend training requested by the Manager and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, answer questions, resolve customer issues, and help customers locate over-the-counter products.
Model and share customer-service practices and develop relationships with valuable customers.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Help maintain the Pharmacy Department's supplies and keep the area clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments as directed.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration, and attend requested training and continuing education.