Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • San Diego, CA

1d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers training, learning activities, resources, and on-the-job experience to help prepare employees to become Pharmacy Technician Certification Board (PTCB) certified and build skills for a career in pharmacy care.

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists in pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacists and pharmacy staff, and delivers a positive customer experience. PTCB-certified technicians may also assist with and coach other pharmacy technicians and cashiers in pharmacy systems and register operations.

The position includes customer service, prescription processing, cash register duties, inventory support, clerical work, and assistance with clinical services when required. Employees are expected to complete training, earn and maintain required certification or registration, attend requested training, and keep their pharmacy and healthcare knowledge current. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist in pharmacy practice under direct supervision and in accordance with state and federal regulations and company policies.
• Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist and follow company procedures and the Quality Improvement Program.
• Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales, collect payments, and handle cash as required.
• Greet and assist customers and patients, resolve customer issues, answer questions, and model customer-service best practices.
• Develop relationships with valuable customers and help customers locate over-the-counter products.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, errors, or damaged goods.
• Assist with clinical services when required, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups and facilities.
• Help keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the Manager, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed