Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lakeland, FL

5d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program provides foundational and advanced knowledge, skills, and on-the-job experience to prepare apprentices to become certified pharmacy technicians and earn a portable credential. Under the pharmacist’s direct supervision, the technician assists in the practice of pharmacy and performs other Pharmacy Department duties in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and helps deliver a distinctive customer experience. Technicians support prescription processing and dispensing, pharmacy workflow, customer service, cash register operations, inventory management, clerical work, and pharmacy cleanliness. They may also assist with clinical services and outreach to local healthcare providers. They are expected to complete the designated training and maintain PTCB certification or applicable state certification or registration, attend requested training, and maintain relevant healthcare and pharmacy knowledge. Flexible scheduling, including evening and weekend hours, is required.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Ability to perform pharmacy technician duties under pharmacist supervision and follow applicable regulations and company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company requirements.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour prescription drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist and follow company error-reporting and Quality Improvement Program policies.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales, collect and handle cash, and operate pharmacy cash registers as assigned.
Engage customers and patients, answer questions, resolve customer issues, and assist customers in locating over-the-counter products.
Model customer-service best practices and develop relationships with customers and patients.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription-drug goods.
May assist with clinical services, including collecting and labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership with relationships and outreach to local medical providers and community organizations.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.