Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Cheektowaga, NY

4d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced skills, prepare participants for certification through the Pharmacy Technician Certification Board (PTCB), and support career development. In accordance with state and federal regulations, the employee assists the pharmacist under direct supervision and performs other Pharmacy Department duties in accordance with company policies and procedures. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and delivers a distinctive customer experience.

The position also includes customer service, prescription processing, cash register duties, workflow and inventory support, pharmacy department maintenance, and assigned clerical and outreach tasks. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained. Employees attend requested training and maintain relevant healthcare and pharmacy knowledge.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Good math skills for accurately counting, measuring, and weighing medications are preferred.
• Good computer skills are preferred.
• Knowledge of store inventory control is preferred.
• PTCB certification is preferred.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
• Model and share customer service best practices, develop relationships with valuable customers, and provide proactive assistance.
• Assist the pharmacist under supervision and in accordance with state, federal, and company policies.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medication accuracy and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
• Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on an assigned cash register and collect and handle cash as required.
• Help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
• Help maintain relationships with local medical providers and community organizations through detailing and outreach.
• Help keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

Benefits

• Walgreens offers an earn-while-you-learn Pharmacy Technician Training Program with courses, learning activities, resources, and on-the-job experience.
• The training program supports participants in pursuing a nationally recognized, portable PTCB credential and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed