Phrmacy Technician

CVS Health • Hingham, MA

1d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help the pharmacy team fill prescriptions promptly, safely, and accurately, assist patients and customers, and contribute to a caring, safe, and inclusive experience. Technicians follow company procedures and pharmacy workflow practices, communicate effectively with patients and colleagues, and help ensure patient privacy and safety.

After starting in the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until these requirements are met, duties may be restricted by the Pharmacy Manager. Depending on state law and required training and certification, Technicians may also deliver additional health services, including immunizations and point-of-care testing, or work at offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and support related patient education, documentation, monitoring, and vaccine supply management.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Be able to concentrate over time, shift quickly between tasks, and confirm prescription information and label accuracy.
• Demonstrate a customer-service orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use verbal and written communication effectively and apply active listening with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the role’s physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Communicate spoken instructions accurately and receive detailed information orally.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when allowed by law and supported by required training and certification.
• Where permitted, complete the licensure and training needed for Technician Immunizer status to support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report events as required by public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED