Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Palatine, IL

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides foundational and advanced knowledge, skills, learning activities, resources, and on-the-job experience to prepare participants to become Pharmacy Technician Certification Board (PTCB) certified and build a career in health care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists in pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operations.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop strong relationships with valuable customers.
Assist the pharmacist in pharmacy practice in compliance with state, federal, and company policies.
Use pharmacy systems to enter and verify patient and drug information.
Fill prescriptions by retrieving, counting, and pouring medications; verify the medicine and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription-drug merchandise.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and health organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in health care and pharmacy.