Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•El Cajon, CA

1d•$18 - $25

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions focus on patient-centered service, customer interaction, and building strong patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides foundational and advanced knowledge, skills, and on-the-job experience to prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under the pharmacist’s direct supervision, the Pharmacy Technician assists with pharmacy practice and department duties in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy workflow and inventory, and delivers a positive customer experience. Technicians earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required for promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in pharmacy practice and other Pharmacy Department duties in accordance with regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.
Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model customer-service best practices and Walgreens service traits with team members.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify medicine and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company policies and the Quality Improvement Program.
Follow the Walgreen Co. policy on Good Faith Dispensing during applicable prescription dispensing activities.
Register related sales, handle cash as required, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and community organizations through provider outreach and detailing.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.