Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•City of Hornell, NY

8d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role assists in pharmacy practice and other Pharmacy Department duties. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience designed to prepare participants for pharmacy technician certification.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in pharmacy practice and other Pharmacy Department duties under direct supervision and in compliance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in operating pharmacy cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model customer-service best practices and Walgreens service traits with team members.
Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow pharmacy error and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; use asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.