Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Buffalo Grove, IL

17d•Onsite

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions are patient-centric roles focused on interacting with customers, building patient relationships, and supporting pharmacy operations. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experiences designed to build the foundational and advanced knowledge needed to become a certified pharmacy technician. The program guides apprentices toward Pharmacy Technician Certification Board (PTCB) certification and supports maintaining the skills required in pharmacy care. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice, prescription processing, patient and drug information, customer service, workflow, inventory, and other pharmacy department duties. Technicians are responsible for delivering a distinctive customer experience and maintaining compliance with pharmacy policies, dispensing procedures, and quality improvement practices. The position also involves training and continuing education to maintain pharmacy knowledge and certification.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Comply with applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in compliance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions, ensuring information is entered correctly.
Retrieve, count, and pour pharmaceutical drugs; verify medicines and check for possible interactions.
Assist the pharmacist with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist and follow company error policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and build relationships with valuable customers.
Model and share customer-service best practices with team members.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and support coordination with clinics and external providers.
Help maintain relationships with the local medical community through provider outreach and related activities.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, orderly, and adequately stocked.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; PTCB certification is a condition of promotion to senior technician when otherwise applicable.
Attend manager-requested training, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.