Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants to earn PTCB certification and a portable, nationally recognized credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to access patient and drug information and process prescriptions, while providing a distinctive customer experience. Duties also include prescription processing, cash register transactions, inventory support, clerical tasks, and assistance with clinical services as required. Technicians earn and maintain PTCB certification through the designated training program or applicable state certification or registration requirements.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist, under direct supervision, in the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and Company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in pharmacy systems and cash register operations.
- Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring drugs, verifying medicines, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately to the pharmacist on duty and follow pharmacy error and Quality Improvement Program procedures.
- Follow the Company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on the assigned cash register and collect and handle cash; assist customers in locating OTC products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with the local medical community through provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums.
- Maintain adequate supplies and ensure the Pharmacy Department is clean, neat, and orderly.
- Comply with Company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
