Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Town of Lancaster, NY

40d•$17 - $21

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers foundational and advanced instruction, learning activities, resources, and on-the-job experience to help prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under a pharmacist’s direct supervision, the Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties in accordance with applicable laws and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacy operations and inventory, and delivers customer service. Technicians earn and maintain required certification or registration, attend requested training, and maintain their pharmacy and healthcare knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and other Pharmacy Department duties in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; enter information accurately, retrieve, count and pour medications, verify medicines, and check for possible interactions.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy system operations and cashiers in pharmacy register operations.
Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Develop strong relationships with valuable customers.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy, and report prescription errors promptly to the pharmacist on duty.
Assist pharmacists with scheduling and maintaining workflow.
Register related sales, collect and handle cash, and help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection practices and file claims for shipment discrepancies or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with Walgreens clinics and external providers.
Help maintain relationships with the local medical community through provider outreach and engagement with healthcare groups and care facilities.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.