Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. The role assists pharmacists under direct supervision and in accordance with state and federal regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information, process prescriptions, and support pharmacy operations. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, intended to develop foundational and advanced pharmacy knowledge and prepare participants for PTCB certification. The position requires maintaining certification or registration as applicable, participating in training and continuing education, and delivering a positive customer experience.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements; PTCB certification is required for promotion to senior technician if not otherwise obtained.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision and in accordance with applicable state, federal, and company requirements.
- Use pharmacy systems to enter patient and drug information and process prescriptions accurately.
- When PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
- Model customer service best practices and Walgreens service traits for team members.
- Perform duties assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including retrieving, counting, and pouring medications, verifying medication accuracy, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
- Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
- Register sales on an assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; identify and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical providers and healthcare organizations through provider outreach and detailing.
- Keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or meet state certification or registration requirements; otherwise earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, earn continuing education credits, and maintain current healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
