Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Palmdale, CA

19h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an ASHP- and Department of Labor-recognized earn-while-you-learn training program intended to provide foundational and advanced knowledge, skills, and on-the-job experience toward becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician. The program offers a nationally recognized, portable credential and supports career development in pharmacy care. Under the pharmacist’s direct supervision, the technician assists with pharmacy practice in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information, process prescriptions, and support other Pharmacy Department duties. PTCB-certified technicians may also assist and coach pharmacy technicians and cashiers in pharmacy systems and register operations. The position delivers a distinctive customer experience while supporting prescription processing, workflow, inventory, clinical services, and pharmacy operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Ability to earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and build strong relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and in compliance with applicable laws, regulations, and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow pharmacy error policies and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales, collect and handle cash, and operate assigned cash registers.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical providers and health organizations through provider detailing and outreach.
Maintain the Pharmacy Department’s supplies, cleanliness, neatness, and orderliness.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
If PTCB certified, assist and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.