Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•West Chester, PA

6d•Onsite

About The Position

Walgreens Pharmacy Technician Apprenticeship is an entry point to a healthcare career, combining on-the-job experience with an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program provides foundational and advanced knowledge and skills to prepare participants to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians and earn a nationally recognized, portable credential. Walgreens provides training, learning activities, resources, and technology to support career development. The role may suit people new to pharmacy work as well as experienced pharmacy technicians. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists in pharmacy operations, obtains patient and drug information, and processes prescriptions. The role also supports customer service, pharmacy workflow, inventory, clinical services, and department upkeep. Technicians are expected to maintain PTCB certification through the designated program and/or meet state certification or registration requirements.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
PTCB certification is required as a condition of promotion to senior technician if not already earned through the training program.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Enter patient and drug information, retrieve, count and pour pharmaceutical drugs, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Immediately report prescription errors to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
Model customer-service best practices and develop strong relationships with valuable customers.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, or damaged goods.
As needed, assist with clinical services, including collecting and properly labeling patient blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, orderly, and in good condition.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.