Pharmacy Technician

The Kroger Co.•Douglasville, GA

11h

About The Position

The Pharmacy Technician provides exceptional customer service and supports patients’ health and wellness by delivering appropriate services and care in accordance with state and federal laws. The role helps maintain a safe, clean, inclusive environment and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The technician supports pharmacy operations by assisting the pharmacist, processing prescriptions and payments, managing inventory and orders, maintaining work areas, and responding to customer inquiries. The technician must follow applicable regulations and company policies, protect confidential information, and provide assistance to customers with varied needs.

Requirements

High school diploma or GED.
Must be at least 18 years old.
Ability to handle highly confidential information.
Meet minimum state requirements to perform the functions related to the position.

Nice To Haves

Previous comparable experience.
Equivalent experience as a pharmacy clerk.
Familiarity with EPRN.

Responsibilities

Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
Perform ordering functions with primary and secondary wholesalers.
Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
Maintain departmental standards, including keeping workstations and customer waiting areas clean and organized.
Count, measure, and prepare specified products using company best practices.
Complete billing procedures to help assure value for the customer and the company.
Answer phone calls, triage them, and respond to inquiries as appropriate.
Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink.
Operate the cash register and follow cashier-handling policies for electronic fund transactions, cash, and check transactions.
Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing steps.
Assist the pharmacist with responsibilities that do not require the pharmacist’s professional judgment.
Follow HIPAA regulations and company policies regarding confidential information.
Support company health and wellness initiatives.
Put away legend orders, including Central Fill deliveries.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.