Pharmacy Liaison | Outpatient Infusion

Logan Health Medical Center•Kalispell, MT

13d•Onsite

About The Position

Logan Health in Kalispell, MT, is seeking an experienced Pharmacy Technician to join their team as an Outpatient Infusion Pharmacy Liaison. This role supports the Outpatient Infusion department by ensuring adequate prior authorization, assistance, and follow-through for IV medication ordering. The position offers integrated support to patients and pharmacists with a hands-on approach to patient care, working closely with patients to provide medication adherence support using various tools and applications. The Pharmacy Liaison upholds the mission, vision, and values of Logan Health.

Requirements

Montana Pharmacy Technician licensure required.
Minimum of two (2) years Pharmacy Technician experience required.
Highly proficient in Microsoft Office particularly Excel and Word required.
Possess ability to quickly learn other software programs and extract relevant information required.
RQI Provider (BLS) within 7 days of hire/transfer or before independent patient care, whichever comes first.
ALS (ACLS) within 6 months of hire/transfer.
Ability to act with integrity, kindness, and exhibit empathy.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Nice To Haves

Nationally certified as a CPhT or equivalent preferred.
Possess knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology preferred.

Responsibilities

Provides professional customer care to hospital patients by providing a full suite of custom medication management services.
Works collaboratively with clinicians to serve patients.
Educates prospective pharmacy patients on how the hospital serves patients and improves overall care.
Supports outpatient retail and specialty prescription medication needs.
Strives to grow the specialty pharmacies patient population per department protocol.
Ensures patients remain on track with medication regimens, outbound therapy/medication adherence check-ups, and secures refill prescriptions.
Communicates effectively with stakeholders regarding the refill report, the zero-fill report, the monthly outstanding report, and the appointment list.
Assists leadership in the development of new processes to ensure smooth operations and patient care.
Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications.
Performs refill reminder calls under the supervision of a pharmacist.
Resolves insurance related issues, including prior authorizations (PAs), and assists patients with various forms of financial assistance.
Ensures appropriate documentation in required systems/tracking mechanisms.
Oversees, organizes, and updates relevant data using database applications.
In collaboration with leadership, applies observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
Acts as a value-added business partner to stakeholders throughout the organization.
Protects organization's value by keeping information confidential.
Updates knowledge by participating in educational opportunities, reading professional publications, maintaining networks, and/or participating in professional organizations.
Maintains regular and consistent attendance as scheduled by department leadership.