Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Coalinga, CA

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens offers an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to build foundational and advanced pharmacy knowledge and on-the-job skills and help prepare participants to earn Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision, the Pharmacy Technician assists with the practice of pharmacy and other Pharmacy Department duties in accordance with applicable state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and contributes to customer service, pharmacy operations, inventory management, training, and development.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer service practices and develop strong relationships with valuable customers.
Assist the pharmacist in the practice of pharmacy under supervision and comply with applicable laws, policies, and the Pharmacy Code of Conduct.
Use pharmacy systems to enter and verify patient and drug information, retrieve and count medications, fill prescriptions, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing requirements during applicable prescription-dispensing activities.
Register sales, collect and handle cash, and assist customers in locating over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain asset-protection knowledge and file claims for pharmacy merchandise overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and labeling blood or urine samples, and help coordinate services with healthcare clinics and external providers.
Help maintain relationships with local medical providers and community organizations through outreach and provider detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assignments as directed.
Earn and maintain PTCB certification through the designated training program or state-required certification or registration; attend requested training and obtain continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.