Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Rochelle, IL

4d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” pharmacy technician training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and help participants work toward Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with applicable laws, regulations, and company policies, and comply with the Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information, process prescriptions, fill prescriptions, verify medication, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors and follow company procedures for pharmacy errors and the Quality Improvement Program.
Follow the Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report applicable overages, shortages, order errors, or damaged prescription goods.
Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and organizations through provider outreach and other activities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend requested training and obtain continuing education credits.