Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Troutdale, OR

About The Position

The Pharmacy Technician or Pharmacy Technician Apprentice works under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies. The role supports pharmacy operations and helps deliver a patient-focused customer experience. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with training, learning activities, and on-the-job experience intended to prepare apprentices for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. The technician uses pharmacy systems to obtain patient and drug information and process prescriptions, assists with prescription fulfillment and pharmacy workflow, supports inventory and clerical activities, and may assist with clinical services. The role also involves customer service, coordination with healthcare providers, maintaining the pharmacy environment, and completing required training and continuing education. Certified technicians may coach pharmacy technicians and cashiers in pharmacy-system and register operations.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in the practice of pharmacy under direct supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour medications; verify the medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policies during applicable prescription dispensing activities.
Register sales on the assigned cash register and handle cash as required.
Assist customers in locating over-the-counter products and respond to questions or issues to support a positive customer experience.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report shipment overages, shortages, order errors, and damaged prescription drugs as applicable.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local healthcare providers and community organizations through provider outreach and related activities.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
If PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash-register operations.
Model customer-service practices, including greeting customers, offering assistance proactively, identifying needs, and helping until customers are satisfied.