Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Huntsville, AL

15h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy, interacting with customers and building patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and guide participants toward Pharmacy Technician Certification Board (PTCB) certification. Under the direct supervision of a pharmacist, the technician assists with pharmacy practice in accordance with state and federal regulations and company policies. The role uses pharmacy systems to obtain patient and medication information, process prescriptions, support pharmacy operations, and deliver a distinctive customer experience. The position also involves inventory, register, clerical, and pharmacy department maintenance duties.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model and share customer service best practices and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, process prescriptions, and ensure information is entered correctly.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow the company Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
File claims for warehouse overages, shortages, order errors, or damaged prescription goods.
Assist with clinical services when required, including collecting and properly labeling blood or urine samples and coordinating services with pharmacy staff, clinics, and external providers.
Support relationships with local medical professionals and organizations through provider outreach and detailing.
Maintain adequate supplies and keep the Pharmacy Department clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.