Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Arlington, MA

1d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare participants to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians.

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists in pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports the pharmacist with other Pharmacy Department duties. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in using pharmacy systems and cash registers.

The role includes customer service, prescription processing, cash register responsibilities, inventory support, clerical tasks, and assistance with clinical services and community outreach. Technicians are expected to maintain PTCB certification through the designated training program or applicable state requirements, attend requested training, and maintain relevant healthcare and pharmacy knowledge.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients, offer assistance, resolve issues, answer questions, and model Walgreens customer-service practices.
• Develop strong relationships with valuable customers.
• Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour medications; verify prescriptions and check for possible drug interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Report prescription errors immediately and follow company error policies and the Quality Improvement Program.
• Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
• Register sales, collect and handle cash, and use assigned cash registers.
• Help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Assist with clinical services, including collecting and labeling blood or urine samples when required, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Support relationships with local medical providers and community organizations through detailing and outreach.
• Keep the Pharmacy Department stocked, clean, neat, and orderly.
• Follow company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
• Earn and maintain PTCB certification through the designated training program or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the Manager, acquire continuing education credits, and maintain healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed