Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Santa Isabel, PR

19d•$18 - $24

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Under a pharmacist’s direct supervision, they assist with pharmacy practice and other Pharmacy Department duties in accordance with applicable state and federal regulations and company policies. They use pharmacy systems to obtain patient and drug information and process prescriptions, and help deliver a distinctive customer experience. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and prepare participants for certification by the Pharmacy Technician Certification Board (PTCB). Technicians must earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration; PTCB certification is otherwise required for promotion to senior technician. The role includes prescription processing, customer service, pharmacy operations, inventory support, clerical work, and assistance with clinical services. Compensation depends on factors such as geography, skills, abilities, education, and experience. The position remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy registers.
Greet and assist customers and patients, resolve issues, answer questions, model customer-service best practices, and develop relationships with valuable customers.
Enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications, checking correctness, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow the company’s error-reporting and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on an assigned cash register and collect and handle cash; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection practices and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
Keep the Pharmacy Department adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend requested training, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.