Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Town of Perry, NY

20d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to develop foundational and advanced skills and prepare participants to become Pharmacy Technician Certification Board (PTCB) certified. The role assists the pharmacist under direct supervision and in accordance with applicable state, federal, and company requirements. It also involves using pharmacy systems to obtain patient and drug information and process prescriptions, supporting other pharmacy department duties, and providing a distinctive customer experience.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies and procedures.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
When PTCB certified, assist with and coach pharmacy technicians on pharmacy systems and cashiers on pharmacy cash registers.
Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and develop relationships with valuable customers.
Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying the medication, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-management and Quality Improvement Program procedures.
Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties as assigned.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged prescription-drug goods through claims processes.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and organizations through provider detailing and outreach.
Keep the pharmacy department adequately supplied, clean, neat, and orderly.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the manager, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.