Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•New Orleans, LA

21d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. The apprenticeship offers an “earn while you learn” training program recognized by ASHP and the Department of Labor. Courses, learning activities, resources, and on-the-job experience provide foundational and advanced knowledge to prepare participants for pharmacy technician certification and a career in healthcare. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. Certified technicians may also coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers. The position delivers customer service, supports prescription processing and workflow, handles assigned sales and clerical tasks, assists with inventory management and clinical services, and helps maintain the Pharmacy Department. Technicians earn and maintain PTCB certification through the designated program or state-required certification/registration, attend requested training, and maintain continuing education and current pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
Model customer service best practices, including courteous interpersonal habits and proactive assistance.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error and Quality Improvement Program policies.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently; perform other assigned clerical duties.
Assist with inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection procedures and file claims for pharmaceutical overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist in maintaining relationships with local medical providers and community organizations through detailing and outreach.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.