Pharmacy Technician - Outpatient/Retail

SUNY Downstate Health Sciences University•Brooklyn, NY

6d•Onsite

About The Position

The Department of Pharmacy at SUNY Downstate Health Sciences University is seeking a full-time TH Pharmacy Technician, Outpatient/Retail. The successful candidate will assist Pharmacists in preparing and distributing medications, maintaining drug inventory, and maintaining patient records as directed by the Associate Director of Pharmacy. This role involves entering medication orders for verification, ordering, receiving, and stocking inventory, and repackaging bulk pharmaceuticals. The technician will participate in inventory functions, including routine expired drug checks and recall removal, and demonstrate competency in restocking, unloading, refilling, and discrepancy resolution, prioritizing tasks to ensure completion before the end of the shift. Maintaining sanitary and orderly conditions, cleaning and maintaining equipment with proper documentation, and utilizing information systems to interact with service providers, patients, and family members are also key responsibilities. The role includes processing prescription refills and new orders, providing one-stop resolution with excellent customer service, dispensing drug information paperwork, and offering pharmacist counseling. Delivering discharge medication through the meds-to-beds program and maintaining required competencies, including PTCB certification if applicable, are essential. The technician will contribute to process improvement, demonstrate critical thinking, and promote a culture of safety by proactively identifying risks and adhering to patient safety goals. Positive and friendly interaction, adherence to patient experience philosophy, and representing SUNY Downstate positively are expected. Sensitivity to patients' special needs and ethical decision-making are crucial. Effective communication skills, constructive feedback, and assisting with new staff orientation are also part of the role. Delivering medication to patients at bedside via the Meds-to-Beds Program is required.

Requirements

New York State Pharmacy Technician License and National Pharmacy Technician Certification
National Pharmacy Technician Certification plus 6-months of Pharmacy Technician experience, and New York State Pharmacy Technician license within 6-months
1-year of Pharmacy Technician experience (or successful completion of a military or other accredited Pharmacy Technician training program)
Will be required to receive the National Pharmacy Technician Certification within 18-months of hire and New York State Pharmacy Technician License within 6-months of national certification
Strong ability to work independently
Proficient computer skills in Excel, Word, PowerPoint, and other basic programs
Ability to exert up to 50 pounds of force occasionally, and up to 20 pounds frequently, and up to 10 pounds of force constantly in order to move objects

Responsibilities

Assist Pharmacists in preparing and distributing medications, maintaining drug inventory and maintaining patient records as directed by the Associate Director of Pharmacy
Enter all medication orders for verification
Order, receive, and stock inventory from medication distributor daily
Repack bulk pharmaceuticals
Participate in inventory functions, such as conducting routine expired drug checks, including, but not limited to, to recall removal with communication to the Pharmacist
Demonstrate competency in restocking, unloading, refilling, and discrepancy resolution; prioritizes work to ensure completion of all task prior to end of shift
Maintain sanitary and orderly conditions; clean and maintain equipment with proper documentation in logs as per policy and procedures
Utilize several information systems and interact with service providers, patients and family member while documenting call activity
Process prescription refills and new orders, to include: obtaining appropriate information from patient, refill confirmation when appropriate, review pending refills with the supervising Pharmacist, generate refill documentation, and process third party claim adjudication
Provide one stop resolution, demonstrating excellent customer service and problem-solving skills
Dispense the required drug information paperwork for each prescription at point of sale, and offer counseling by a Pharmacist
Deliver discharge medication to patient bedside through the meds-to-beds program, as needed
Maintain competence required for current position; if PTCB certified at the time of hire, maintain certification in good standing; complete all ongoing education and training as assigned by the department
Contribute to the organization’s overall process improvement activities; demonstrate critical thinking skills in identifying and analyzing problems and recommending solutions; demonstrate competency of all department policies and procedures
Promote a culture of safety as it relates to identifying safety and security risks proactively, and working to prevent injuries and/or harm to patients, visitors, or members of the SUNY Downstate community; observe the patient safety goals and commit to safe behavior and standards
Interact with others in a positive and friendly manner; adhere to patient experience philosophy and customer service standards; represent SUNY Downstate in a positive manner, focusing on institutional core values, which drive innovation and discovery, respect of people, service to community; value integrity and embrace diversity and inclusion
Demonstrate sensitivity to patient/family special needs, and be accountable for addressing each special need (unique personal history, physical limitations, belief system, language, communication style, literacy, health status)
Use ethical principles to guide decision and actions; recognize the value of each individual within a diverse and multicultural environment; treats others with respect and dignity
Demonstrate/model effective communication skills when interacting with customers, visitors, patients and co-workers; give and accepts constructive feedback; welcome and assist with orientation of new staff
Deliver medication to patients at bedside required by the Meds-to-Beds Program