Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Ocoee, FL

8d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-focused pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, designed to develop foundational and advanced pharmacy knowledge, skills, and on-the-job experience. The program supports progress toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential.

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports prescription dispensing and workflow, and contributes to customer service, inventory, clinical services, and pharmacy department upkeep.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Engage customers and patients, offer assistance, resolve issues, answer questions, and provide a positive customer experience.
• Model customer service best practices and build relationships with valuable customers.
• Assist the pharmacist in pharmacy practice under supervision and comply with applicable laws, policies, and the Pharmacy Code of Conduct.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour medications; verify medicines and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors to the pharmacist and follow error-reporting and Quality Improvement Program procedures.
• Follow the company’s Good Faith Dispensing policy during applicable dispensing activities.
• Register sales, operate the assigned cash register, and collect and handle cash as required.
• Help customers locate over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims in a timely manner and perform other assigned clerical duties.
• Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Apply asset protection techniques and file claims for pharmaceutical shipment overages, shortages, errors, or damaged goods.
• May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
• Help maintain relationships with local medical providers and conduct outreach to healthcare groups and care facilities.
• Maintain the Pharmacy Department’s supplies and ensure it is clean, neat, and orderly.
• Maintain respectful coworker relationships, comply with company policies and procedures, and complete assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend requested training, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed