Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Under a pharmacist’s direct supervision, the role assists in the practice of pharmacy and performs Pharmacy Department duties in accordance with applicable regulations and company policies. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers on pharmacy systems and registers. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants for PTCB certification. The role includes customer service, prescription processing, pharmacy operations, inventory and clerical work, support for clinical services, and ongoing training and development.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician.
Nice To Haves
- Six months of retail experience.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy, consistent with state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions.
- Engage customers and patients, offer assistance, resolve issues, answer questions, and deliver a positive customer experience.
- Model customer service best practices and develop relationships with valuable customers.
- Enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors promptly to the pharmacist and follow company error-reporting and Quality Improvement Program procedures.
- Follow the company’s Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Operate the assigned cash register, register sales, and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require a pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain knowledge of asset-protection procedures and file claims for shipment discrepancies or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with local medical professionals and organizations through provider outreach and other growth activities.
- Keep the Pharmacy Department supplied, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is otherwise required for promotion to senior technician.
- Attend manager-requested training, earn continuing education credits, and maintain pharmacy and healthcare knowledge.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy register operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
