Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens • Memphis, TN

6d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered service, interact with customers, and help build patient relationships. Walgreens offers an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides foundational and advanced knowledge, learning activities, resources, and on-the-job experience to prepare participants to become certified pharmacy technicians and pursue a portable, nationally recognized credential.

Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. Technicians may also assist with clinical services, inventory management, workflow, and outreach to the local medical community.

The position requires English fluency and willingness to work a flexible schedule, including evenings and weekends. Employees earn and maintain PTCB certification through the designated training program and/or required state certification or registration, attend requested training, and maintain pharmacy and healthcare knowledge.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Assist the pharmacist in pharmacy practice and other Pharmacy Department duties under supervision and in accordance with state, federal, and company requirements.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
• Assist the pharmacist with scheduling and maintaining workflow.
• Report prescription errors promptly and follow company error-handling policies and the Quality Improvement Program.
• Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
• Register sales on the assigned cash register and collect and handle cash as required.
• Engage customers and patients, answer questions, resolve issues, assist with products and services, and provide a positive customer experience.
• Model customer-service best practices and develop relationships with valuable customers.
• Assist customers in locating over-the-counter products when possible.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Assist with clinical services, including collecting and properly labeling blood or urine samples when required, and help coordinate services with Walgreens healthcare clinics and external providers.
• Help maintain relationships with local healthcare providers through detailing and outreach to healthcare groups, retirement homes, nursing homes, and other forums.
• Help keep the Pharmacy Department stocked, clean, neat, and orderly.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned tasks and special assignments.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed