Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Anniston, AL

17d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices support a patient-centric pharmacy experience by interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to prepare apprentices to become certified pharmacy technicians. The program guides participants toward Pharmacy Technician Certification Board (PTCB) certification and helps them develop skills for pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role assists with pharmacy practice, prescription processing, customer service, department operations, and related duties. Technicians use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, they may assist with and coach pharmacy technicians in pharmacy-system operations and cashiers using pharmacy cash registers. The position also includes training and continuing development, and requires maintaining relevant certification or registration as applicable.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise obtained.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Provide customer service by greeting customers and patients, offering assistance, resolving issues, answering questions, and modeling Walgreens service practices.
Build relationships with valuable customers and support a positive patient and customer experience.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions as directed.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims in a timely manner and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection practices and file claims related to pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical providers and community organizations through provider detailing and outreach.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, earn continuing education credits, and maintain knowledge of healthcare and pharmacy developments.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy cash-register operations.