Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lynchburg, VA

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric environment, interacting with customers and building patient relationships. The apprenticeship is an entry point into a healthcare career and provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. Training includes courses, learning activities, resources, and on-the-job experience intended to prepare participants to become certified pharmacy technicians and earn a portable credential through the Pharmacy Technician Certification Board (PTCB). Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacists and pharmacy operations, and provides a distinctive customer experience. Technicians earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions.
Model customer-service best practices and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately, fill prescriptions, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Assist with inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for Rx merchandise overages, shortages, order errors, and damaged goods.
May assist with clinical services, including collecting and properly labeling patient blood or urine samples, and coordinating services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership in maintaining relationships with local medical providers and conducting outreach to healthcare groups and care facilities.
Help maintain the Pharmacy Department's supplies, cleanliness, order, and appearance.
Comply with company policies, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.