Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Altus, OK

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, foundational and advanced knowledge, and on-the-job experience to help participants prepare for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists with pharmacy practice and department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in pharmacy systems and register operation.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of retail experience.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
Model customer service best practices and develop strong relationships with valuable customers.
Assist the pharmacist with pharmacy practice under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify the medication and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow pharmacy error and Quality Improvement Program procedures.
Follow the Company's Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection procedures and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
As needed, assist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare providers through provider outreach and detailing to health groups and care facilities.
Keep the Pharmacy Department supplied, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.