Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Siloam Springs, AR

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions are patient-centric roles focused on interacting with customers, building patient relationships, and supporting pharmacy operations. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, foundational and advanced knowledge, and on-the-job experience to prepare apprentices to become certified pharmacy technicians and earn a nationally recognized, portable credential. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the technician assists in the practice of pharmacy and performs other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while helping deliver a distinctive customer experience. The position also includes training and professional development to earn and maintain PTCB certification or other certification/registration required by the state.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification/registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and support a positive pharmacy experience.
Assist the pharmacist in pharmacy practice under supervision and in accordance with applicable regulations and company policies.
Use pharmacy systems to enter and verify patient and drug information and process prescriptions.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately and comply with company procedures for pharmacy errors and the Quality Improvement Program.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use asset-protection techniques and file claims related to pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and detailing.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain knowledge of healthcare, pharmacy, and current developments.