Supervisor Pharmacy Technician-Boise Outpatient Pharmacy

St. Luke's Health System•Boise, ID

2d•Onsite

About The Position

The Pharmacy Technician Supervisor is responsible for overseeing the daily operations, productivity, and performance of a team of approximately 16 Pharmacy Technicians within a high-volume outpatient pharmacy setting. This role serves as a key operational leader, ensuring efficient workflow management, staff development, regulatory compliance, quality improvement, and exceptional patient service. Final verification of technician work remains under the authority of a licensed pharmacist. As the Pharmacy Technician Supervisor, you will provide leadership and direction to pharmacy technical staff while supporting operational excellence and a culture of accountability, teamwork, and continuous improvement. This position plays a critical role in maintaining safe, efficient, and sustainable pharmacy operations that directly support patient care and prescription processing.

Requirements

High school diploma or equivalent required.
Four (4) years of Pharmacy Technician experience required.
Valid Pharmacy Technician Registration in the state of Idaho (or state of practice).
Certified Pharmacy Technician (CPhT) certification required.

Nice To Haves

Prior lead or supervisory experience preferred.
Demonstrated leadership, coaching, and team development experience.
Strong organizational, communication, and problem-solving skills.
Experience with outpatient pharmacy operations, workflow management, and quality improvement initiatives.
Knowledge of pharmacy regulations, compliance requirements, and inventory management practices.

Responsibilities

Provide day-to-day supervision and coordination for a team of approximately 16 Pharmacy Technicians.
Monitor, prioritize, and optimize technician workflow to ensure timely prescription processing and service delivery.
Support pharmacy operations by overseeing activities related to medication preparation, dispensing support, and prescription processing for pharmacist verification.
Coach, mentor, and provide guidance to technician staff to ensure high-quality performance and professional growth.
Coordinate onboarding, training, competency development, and ongoing education for Pharmacy Technicians.
Develop and maintain employee work schedules to support staffing needs and operational demands.
Participate in recruiting, interviewing, onboarding, performance evaluations, corrective action processes, and other employee relations activities in partnership with pharmacy leadership and Human Resources.
Monitor productivity, quality, and operational metrics and lead performance improvement initiatives.
Ensure compliance with state and federal regulations, accreditation standards, organizational policies, and pharmacy best practices.
Support inventory management, record retention, controlled substance documentation, and other operational compliance activities.
Serve as a liaison between frontline staff and pharmacy leadership, fostering communication and employee engagement.
Identify opportunities for workflow enhancements, process improvement, and increased operational efficiency.
Ensure technician staff complete assigned duties and maintain established service standards.
Assist with departmental projects and perform other duties and responsibilities as assigned.