Pharmacy Technician Supervisor
About The Position
Under the supervision of a Pharmacy Supervisor, this role is responsible for the activities and functions of pharmacy group leaders, pharmacy technician specialists, pharmacy technicians, pharmacy student interns, and technician externs within an assigned area of responsibility. The position assists with the creation of job roles and responsibilities, develops assignments, assigns work, creates and maintains work schedules, and designs training plans. This role manages pharmacy technician schedules to ensure they are equitable and support the operational needs of the department. The Pharmacy Technician Supervisor holds pharmacy technician staff accountable for performance and professionalism, prepares and issues formal performance evaluations, and collaborates with supervisors and managers to develop goals for the department and implement new workflow initiatives. Employees are expected to role model the organization’s values of Compassion, Accountability, Respect and Excellence, and demonstrate core Success Factors such as Instill Trust, Value Differences, Patient and Community Focus, and Collaborate. Leaders in this role will demonstrate an aptitude for ensuring accountability, building effective teams, driving vision and purpose, and optimizing work processes.
Requirements
- High school graduate or equivalent required.
- Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
- Holds and maintains current National Pharmacy Technician Certification (CPhT).
- Two to three years of experience as a technician group leader or technician specialist preferably gained at a Brown University Health affiliate or five years of progressively more responsible technician experience preferably gained at a Brown University Health affiliate.
- Effective interpersonal and communication skills, both written and verbal.
- Possesses basic computer skills including Microsoft Office Suite.
Nice To Haves
- Completion of one to two years of college preferred.
Responsibilities
- Supervises the work of pharmacy technician group leaders, pharmacy technician specialists, pharmacy technicians, pharmacy student interns, and technician externs.
- Assists with the creation of job roles and responsibilities, develops assignments, assigns work, creates, and maintains work schedules, and designs training plans.
- Provides functional guidance to pharmacy technicians in assigned areas of responsibility.
- Prepares and issues annual performance evaluations.
- Supervises day-to-day activities within assigned area of responsibility to ensure compliance with established policies, procedures, and relevant labor contracts.
- Reviews and analyzes operations and recommends changes to increase efficiency.
- Supervises implementation of operational changes.
- Participates in the recruitment, retention, development, and competency assessment of pharmacy technicians in collaboration with the management team.
- Develops standards and tools to establish and improve the competency of pharmacy technicians, including orientation of new employees, in-service training, and demonstrable competencies.
- Provides actionable feedback to pharmacy technicians to promote teamwork and satisfaction in the workplace, in consultation with Pharmacy Supervisor or Manager.
- Communicates effectively with pharmacy technicians to facilitate the flow of operations.
- Provides timely and accurate communication, both written and verbal, regarding operational changes and continuous quality improvement activities, including goals and objectives of the Pharmacy as they relate to assigned areas of responsibility.
- Mentors and coaches pharmacy technicians to assist them in defining and realizing their personal professional goals.
- Participates in department-wide continuous quality assessment and performance improvement activities and medication safety initiatives within their assigned area of responsibility.
- Supervises the quality assessment process to ensure it is completed accurately and timely.
- Participates in various committees, task forces, and performance improvement teams as assigned.
- Supervises routine preventive maintenance to equipment utilized in assigned area of responsibility, according to established protocols.
- Supervises drug refilling processes and associated quality safety checks, as assigned.
- Supervises the maintenance of pharmacy information systems, electronic drug dispensing system (EDDS) technology and other computerized or automated hardware and software used in the procurement, preparation or distribution of pharmaceuticals and related supplies, as assigned.
- Oversees sterile compounding operations and ensures compliance with state and federal regulations (i.e., United States Pharmacopeia (USP), General Chapter 797 and General Chapter 800), as assigned.
- Oversees non-sterile compounding operations and ensures compliance with state and federal regulations (i.e., USP, General Chapter 800 and General Chapter 795), as assigned.
- Monitors the distribution of medications to pharmacy satellites and off-site treatment areas, as assigned.
- Oversees medication and pharmaceutical supply purchasing processes.
- Participates in the coordination of the recall process.
- Assists with the oversight of the annual medication inventory.
- Ensures quarterly quality assurance inspections are completed, as assigned.
- Performs duties of other pharmacy technician job categories as needed.
- Provides other supervisor duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
