Pharmacy Technician Specialist – Infusion

Baystate Health•Springfield, MA

7d•Onsite

About The Position

The Pharmacy Technician Specialist – Infusion, under the supervision of the BH Pharmacy Business Operations Manager, works with pharmacists to ensure that patients meet all the necessary requirements prior to their scheduled appointment. Serving as one of the direct connection points between the infusion service line and prescribers, the Pharmacy Technician Specialist – Infusion must have great attention to detail, excellent communication skills and a professional demeanor. Key responsibilities include, but are not limited, to the following: Transcribe patient medication orders into Electronic Medical Record (EMR), contact prescribers and office staff via multiple methods to ensure timely receipt of all documents/requirements; coordinate with specialty pharmacies on the delivery, unpackaging, documenting, labeling and organization of specialty medications; keeping patient owned inventory organized and separated from general pharmacy stock; involved with the medication ordering when supplied by the hospital; cross trained to provide coverage/support in patient scheduling and insurance verification; supports all infusion suites within the Regional Infusion Program.

Requirements

GED or HiSET
Certified Pharmacy Technician (CPhT) credential
2 years pharmacy experience
Sterile compounding
Customer service
Expert in CIS
Experience with Electronic Medical Record (EMR)
High proficiency in Outlook, Word, Excel and Teams
Ability to independently troubleshoot issues and assist in resolution or escalation to the appropriate resource
Ability to follow established process as instructed
Highly organized and able to work multiple projects at one time and meet tight deadlines
Ability to work independently as well as part of a team
Excellent oral, written, and communication/presentation skills

Nice To Haves

High School Diploma

Responsibilities

Transcribe patient medication orders into Electronic Medical Record (EMR) for one-time and recurring accounts for all infusion locations in the regional infusion program.
Communicate daily with providers and/or their office staff via phone/email/CIS/Tiger to request necessary information (H&P, medication orders, tests results and other documents).
Ensure all documents are received prior to patient's scheduled appointment in an infusion suite.
Assist with requirements of medications with REMS
Develop and maintain positive relationships with infusion suite staff, current and potential providers (internal and external), pharmacy staff and partner departments.
Procure medication for patients from pharmacy wholesaler and arrange delivery from specialty pharmacies.
Follow established patient owned medication process to ensure deliveries are received on time for every patient's appointment.
Assists with all aspects of maintaining adequate pharmacy inventory for all infusion areas, including establishing par levels, maintaining Pyxis inventory, and loading/unloading of medications.
Prepare daily pre-mix list and monitor use and compliance with process.
In partnership with finance/revenue/accounting departments, provide necessary clinical and administrative support to optimize financial outcomes, minimize denials, and provide supportive clinical documentation for insurance appeals
Perform general clerical duties for the department and other duties as assigned.
Work with pharmacy leadership to continuously identify and evaluate all processes for improvement and help drive implementation of change throughout the entire regional infusion program
Maintain advanced knowledge of software and equipment used for their area of expertise.
Provide input and recommendations for use of new technology and equipment where appropriate.
Provide coverage/support for scheduling patients using appropriate scheduling software and assist with insurance verifications as requested.
Participate in daily huddles in person or virtually