Pharmacy Technician Senior-Home Infusion Care Coordinator

Allina Health System•Coon Rapids, MN

20h•Onsite

About The Position

As an infusion pharmacy technician, you ensure patient safety by accurately preparing patient medications. Your efficiency in managing inventory and processing prescriptions allows pharmacists to focus on patient care. By providing excellent customer service and medication guidance, you enhance patient satisfaction and adherence to treatment plans. This role guides patients to appropriate home infusion and home care services, optimizes access to Allina programs, and serves Allina hospital and clinic partners by assessing patient referrals. You will develop relationships with community referral sources, coordinate referrals, receive calls from internal and external customers, and provide resources to guide patients to appropriate resources. You will establish strong relationships with referral partners, provide initial consultation for home infusion and home care, identify service options, and inform patients and families of the scope and limitations of a service and payer source. You will also provide phone support to system hospitals on complex patients, serve as a resource for Home Infusion Liaison, Social worker, and discharge planner on options for care after hospital discharge, and document in the Electronic Health Record (EHR) and communicate with patients, families, providers, and care team to maintain coordination of care. This role transitions, coordinates, and supports patients through stages of care, assures referrals meet applicable reimbursement criteria, and maintains regulatory compliance. You will meet and exceed growth targets, report information to determine eligibility for admission, and serve as a resource for patients, providers, and staff on health plans, Allina networks, and third-party and governmental payers related to Homecare, Hospice and Palliative Care. You will inform patients of health plan eligibility outcomes and advise them on plan and program requirements. Proficient use of Electronic Health Record and other electronic tools for data gathering and communication to patients is essential, including utilizing standard epic tools and smartphrases and providing relevant and timely updates to the care team. You will respond to internal and external customer calls and service inquiries in an informed and professional manner, ensure all requests for service are processed accurately, and seek opportunities for efficiencies and process improvements. Other duties as assigned.

Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies
0-2 years experience as a Pharmacy Technician
Registered Pharmacy Technician - MN Board of Pharmacy required upon hire
Certified Pharmacy Technician - Pharmacy Technician Certification Board required within 180 Days (NHA or PTCB Pharmacy Technician Certification Board) or Pharmacy Intern required

Nice To Haves

High school diploma or GED
Vocational or Technical Training from an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program
2 to 5 years experience as a Pharmacy Technician with experience using data systems and/or direct patient care team support
2 to 5 years experience in customer service, care coordination, working with insurance, health care or community based role

Responsibilities

Coordinates referrals on behalf of the patient
Receives calls from internal and external customers, and provides resources to guide patients to appropriate resources (e.g. provider referrals, non-provider referrals, home services, community resources).
Establishes strong relationships with referral partners, including Hospital Physicians and Social Workers, Clinic Physicians and Care Coordinators.
Provides initial consultation for home infusion and home care.
Identifies service options by utilizing clinical expertise and guidelines, regulations, reimbursement issues and agency protocol.
Informs patients and families of the scope and limitations of a service and payer source.
Provides phone support to system hospitals on complex patients.
Serves as a resource for Home Infusion Liaison, Social worker, and discharge planner on options for care after hospital discharge.
Documents in Electronic Health Record (EHR) and communicate with patients, families, providers, and care team to maintain coordination of care.
Transitions, coordinates, and supports patient through stages of care.
Assures referral meets applicable reimbursement criteria, and regulatory compliance is maintained.
Meets and exceeds growth targets.
Reports information to determine eligibility for admission.
Serves as a resource for patients, providers, and staff on health plans, Allina networks, and third party and governmental payers related to Homecare, Hospice and Palliative Care.
Informs patient of health plan eligibility outcome and advise patients on plan and program requirements.
Communicates with patients, families, providers, and care team to maintain coordination of care.
Proficient use of Electronic Health Record and other electronic tools for data gathering and communication to patients
Documents in EHR according to department procedures and workflows.
Utilizes standard epic tools and smartphrases.
Provides relevant and timely updates to the care team according to department guidelines.
Responds to internal and external customer calls and service inquiries in an informed and professional manner.
Ensures all requests for service are processed accurately.
Seeks opportunities for efficiencies and process improvements.
Other duties as assigned.