Pharmacy Technician - Retail

Fairview Health Services•Minneapolis, MN

2d•Onsite

About The Position

This role involves providing and promoting exceptional customer service within a retail pharmacy setting. Key duties include assisting in the preparation and dispensing of medications and supplies, accurately entering new and refill prescriptions into the computer system, and collaborating with physician offices to manage refill requests. The position also requires handling cash register transactions, receiving patient prescriptions, verifying stock against invoices, and maintaining the overall orderliness of the pharmacy.

Requirements

High School or GED
Active technician registration with the Minnesota Board of Pharmacy

Nice To Haves

Graduate of an approved pharmacy technician program
One to three years retail and/or pharmacy experience

Responsibilities

Receive prescriptions from patients and gather appropriate information per department policy.
Assist in the preparation and dispensing of medications and supplies as assigned, including counting, pouring, and labeling prescriptions.
Verify insurance and resolve issues in a manner that will serve the customer’s needs.
Address third party prescription questions, which may include prior authorizations, vacation supplies, dose changes, price check and drug utilization review.
Process new and refill prescriptions in the computer system quickly and accurately; including entering refill authorization requests and entering and calculating complex prescriptions such as compounds and injectables.
Demonstrate comprehensive knowledge of the computer system. Utilize the reporting system as necessary.
Process manual prescriptions including EZ-DME, breast pumps and Worker’s Compensation, in an efficient and accurate manner.
Complete special orders to meet customers’ needs.
Respond to internal and external customer questions and concerns in a professional and customer-focused manner.
Handle cash register transactions quickly and accurately.
Perform administrative duties as assigned by the manager, which may include scheduling, maintaining pharmacy software and automation systems, bookkeeping activities, onsite training of staff and acting as a primary resource for problem solving.
Perform under the direction of the Pharmacist to assist with identifying and resolving patient specific medication related issues in the patient’s best interest.
Provide training to new and current staff on areas of expertise including computer/software, insurance plans and problems that may occur, customer service, and other processes.
Under the direction of the pharmacist, prepare drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies, and Fairview Policy.
Deliver medications, supplies and equipment to patient care areas and other clinical areas as appropriate.
Assist in the maintenance of pharmacy to reflect a clean and well-stocked condition daily.
Ensure each product has a POS shelf label.
Assist in inventory control functions.
Record invoices in department inventory control/invoice records.
Maintain stock of inventory in assigned areas.
Receive, unpack, and check incoming stock against invoices and place into inventory.
Process recalls and returns when necessary.
Help in the maintenance of pharmacy billing records.