Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and help participants work toward Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision, the position assists in the practice of pharmacy and other Pharmacy Department duties in accordance with applicable regulations and company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, helps deliver customer service, and may coach pharmacy technicians and cashiers in pharmacy systems and register operation if PTCB certified.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with applicable regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
- Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and build relationships with valuable customers.
- Model customer service best practices and Walgreens service traits with team members.
- Follow the Pharmacy Code of Conduct and Good Faith Dispensing policies.
- Enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify the medicine, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Register related sales, collect and handle cash, and help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset protection techniques and file claims for shipment discrepancies or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
- Help maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.
- If PTCB certified, assist with and coach pharmacy technicians in pharmacy systems and cashiers in pharmacy cash register operation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
