Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Owasso, OK

11d

About The Position

Walgreens Pharmacy Technician and Pharmacy Technician Apprentice positions focus on patient-centered service and building strong relationships with customers. The apprenticeship is an “earn while you learn” training program recognized by ASHP and the Department of Labor. It provides foundational and advanced pharmacy knowledge, learning activities, resources, and on-the-job experience to prepare participants to become Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technicians and maintain the skills required in pharmacy care. The program offers a nationally recognized, portable credential and an entry point to a health care career. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice, prescription processing, customer service, pharmacy operations, and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. PTCB-certified technicians may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers. Walgreens will train the successful candidate. The position requires English fluency and willingness to work a flexible schedule, including evening and weekend hours. Compensation depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Follow state and federal regulations, company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist in pharmacy practice and other Pharmacy Department duties under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information, enter information accurately, and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medications and check for possible interactions when filling prescriptions.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients by greeting them, offering assistance, resolving issues, answering questions, and helping customers locate over-the-counter products.
Model customer-service best practices and develop strong relationships with valuable customers.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report claims for overages, shortages, order errors, and damaged prescription-drug goods.
Maintain knowledge of asset-protection techniques.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens health care clinics, and external providers.
Help maintain relationships with the local medical community through provider outreach and detailing to health groups, retirement homes, nursing homes, and other forums.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in health care and pharmacy.