Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Somerville, MA

17d•Onsite

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience intended to prepare apprentices to become Pharmacy Technician Certification Board (PTCB) certified and develop the skills needed for pharmacy care. The position assists the pharmacist under direct supervision and in accordance with state and federal regulations and company policies. It uses pharmacy systems to obtain patient and drug information and process prescriptions, while supporting customer service and other pharmacy department functions.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.

Nice To Haves

Six months of retail experience preferred.
Prior work experience with Walgreens preferred.
Good math skills for accurately counting, measuring, and weighing medications preferred.
Good computer skills preferred.
Knowledge of store inventory control preferred.
PTCB certification preferred.

Responsibilities

Assist the pharmacist in pharmacy practice under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information, ensure accuracy, process prescriptions, and retrieve, count, pour, and verify medications, including checking for possible interactions.
Assist the pharmacist with scheduling and maintaining workflow.
Report prescription errors immediately to the pharmacist and follow company error-reporting and Quality Improvement Program policies.
Follow Good Faith Dispensing requirements during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer help with products and services, resolve issues, answer questions, and provide a positive customer experience.
Model and share customer-service best practices with team members and develop relationships with valuable customers.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, storing, and maintaining pharmaceutical shipments.
Use asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, and damaged goods.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Support relationships with local medical professionals and community organizations through provider outreach and detailing.
Maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise earned.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge of developments in healthcare and pharmacy.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operation and cashiers in pharmacy cash-register operation.