Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Rockledge, FL

1d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Under a pharmacist’s direct supervision, they assist with pharmacy practice and other Pharmacy Department duties in accordance with state and federal regulations and Company policies. They use pharmacy systems to obtain patient and drug information and process prescriptions, and deliver a distinctive customer experience. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced knowledge and skills, prepare participants for Pharmacy Technician Certification Board (PTCB) certification, and support continued professional development. The role is open to people new to pharmacy work as well as experienced pharmacy technicians. The position also involves customer service, prescription processing, cash register duties, pharmacy workflow support, inventory activities, clerical work, and assistance with clinical services and community outreach as assigned. The actual compensation offered depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, PTCB certification is required as a condition of promotion to senior technician.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision in pharmacy practice and perform other Pharmacy Department duties in accordance with applicable regulations and Company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and pharmacy cash registers.
Engage customers and patients, offer assistance with products and services, resolve issues, answer questions, and model customer-service best practices.
Build relationships with valuable customers and maintain respectful relationships with coworkers.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify medication accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company policies and procedures related to pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register related sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform clerical duties as assigned by the Pharmacy Manager.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist the Pharmacy Manager and Staff Pharmacist with relationships and outreach to the local medical community and health-related organizations and facilities.
Maintain the Pharmacy Department’s supplies and ensure the area is clean, neat, and orderly.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy, including current developments.