Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, foundational and advanced knowledge, and on-the-job experience to help prepare participants for Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role assists with pharmacy practice and department duties. It uses pharmacy systems to access patient and drug information and process prescriptions, and delivers a distinctive customer experience. The technician also supports pharmacy operations, inventory, workflow, clinical services, and professional relationships in the local medical community.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist under direct supervision in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and Company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Develop strong relationships with valuable customers.
- Follow the Walgreen Co. Pharmacy Code of Conduct and applicable pharmacy policies.
- Enter patient and drug information accurately; fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
- Follow the Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales, handle cash as required, and help customers locate over-the-counter products.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
- Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help develop and maintain relationships with local medical professionals and healthcare organizations through provider detailing and outreach.
- Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend manager-requested training, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
