Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Lindenwold, NJ

20h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered service, interact with customers, and support pharmacy operations under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies. The apprenticeship offers an “earn while you learn” training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to build the skills needed to become a PTCB Certified Pharmacy Technician and earn a nationally recognized, portable credential. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacists with pharmacy department duties, and helps deliver a distinctive customer experience. Technicians may assist with clinical services, inventory management, cash-register transactions, workflow, and pharmacy maintenance. They earn and maintain PTCB certification through the designated training program or applicable state requirements, attend requested training, and maintain relevant healthcare and pharmacy knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is a condition of promotion to senior technician if not otherwise earned.
Follow applicable state and federal regulations and company policies and procedures.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Enter patient and drug information; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Report prescription errors immediately to the pharmacist on duty and follow company error-reporting and Quality Improvement Program procedures.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Register sales on the assigned cash register and collect and handle cash as required.
Engage customers and patients, offer assistance, resolve issues, answer questions, and help customers locate over-the-counter products.
Model customer-service best practices and develop relationships with customers and patients.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription-drug goods.
May assist pharmacists with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with Walgreens healthcare clinics and external providers.
Help maintain relationships with local medical professionals and organizations through provider detailing and outreach.
Keep the Pharmacy Department adequately stocked, clean, neat, and orderly.
Maintain respectful coworker relationships, comply with company policies and procedures, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, acquire continuing education credits, and maintain healthcare and pharmacy knowledge and skills.