Pharmacy Technician / Pharm Tech Apprenticeship
About The Position
Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program provides courses, learning activities, resources, and on-the-job experience to develop foundational and advanced pharmacy skills and help apprentices work toward Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision, the role assists in the practice of pharmacy and performs other Pharmacy Department duties in accordance with state and federal regulations and company policies. Pharmacy technicians use pharmacy systems to obtain patient and drug information and process prescriptions, while providing a distinctive customer experience. The position also includes prescription processing, cash-register duties, inventory support, clerical work, and assistance with clinical services as required. Technicians earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration, attend requested training, and maintain relevant pharmacy and healthcare knowledge. The role requires fluency in English and willingness to work a flexible schedule that may include evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Assist the pharmacist, under direct supervision, in the practice of pharmacy and in other Pharmacy Department duties, in accordance with state and federal regulations and company policies.
- Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in pharmacy systems and cash-register operation.
- Greet and assist customers and patients, resolve issues, answer questions, model customer-service best practices, and develop relationships with valuable customers.
- Enter patient and drug information accurately, retrieve, count, and pour medications, verify medicines, check for possible interactions, and assist pharmacists with scheduling and workflow.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for errors and the Quality Improvement Program.
- Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription-dispensing activities.
- Register sales on an assigned cash register and collect and handle cash; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription-service claims promptly and perform assigned clerical duties.
- Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- As needed, assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
- Help maintain relationships with the local medical community through provider outreach and other activities that support growth opportunities.
- Help keep the Pharmacy Department stocked, clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
- Attend training requested by the Manager, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Benefits
- Access to Walgreens’ Pharmacy Technician Training Program, with courses, learning activities, resources, and on-the-job experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
