Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Beloit, WI

22d

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centered pharmacy, interacting with customers and building patient relationships. The apprenticeship is an earn-while-you-learn training program recognized by ASHP and the Department of Labor. It provides courses, learning activities, resources, and on-the-job experience to develop the foundational and advanced skills needed to pursue Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. Under the direct supervision of a pharmacist and in accordance with state and federal regulations and company policies, the technician assists with pharmacy practice and other Pharmacy Department duties. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. A PTCB-certified technician may also assist with and coach pharmacy technicians and cashiers in operating pharmacy systems and registers.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not otherwise obtained.
Work under the direct supervision of a pharmacist and comply with applicable state and federal regulations and company policies.

Nice To Haves

Six months of retail experience is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Engage customers and patients by greeting them, offering assistance, answering questions, and resolving issues; model customer-service best practices and develop relationships with valuable customers.
Assist the pharmacist in pharmacy practice in accordance with state, federal, and company policies, and comply with the Walgreen Co. Pharmacy Code of Conduct.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow company error-reporting and Quality Improvement Program procedures.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform other assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection procedures and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local healthcare providers and conduct outreach to medical providers and community groups, retirement homes, and nursing homes.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend requested training, earn continuing education credits, and maintain knowledge and skills in healthcare and pharmacy, including current developments.