Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Hamilton, OH

3d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides training, technology, learning activities, and resources intended to build foundational and advanced pharmacy knowledge and on-the-job skills. The earn-while-you-learn training program is recognized by ASHP and the Department of Labor and guides apprentices toward Pharmacy Technician Certification Board (PTCB) certification and a nationally recognized, portable credential. Under the pharmacist’s direct supervision, the employee assists in the practice of pharmacy and performs other Pharmacy Department duties in accordance with state and federal regulations and Company policies. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling a distinctive customer experience. PTCB-certified technicians may assist with and coach pharmacy technicians and cashiers in pharmacy-system and cash-register operations. The position also includes customer service, prescription processing, pharmacy workflow support, sales and cash handling, inventory activities, clerical tasks, and maintaining the Pharmacy Department. The employee earns and maintains PTCB certification through the designated training program and/or required state certification or registration, attends requested training, and maintains healthcare and pharmacy knowledge.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist, under direct supervision, in the practice of pharmacy and perform other Pharmacy Department duties in accordance with state and federal regulations and Company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions.
Greet and assist customers and patients, resolve customer issues, answer questions, and develop strong relationships with valuable customers.
Model and share customer service best practices with team members.
Enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow Company error-reporting and Quality Improvement Program policies.
Follow the Walgreen Co. Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; follow asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and properly labeling blood or urine samples, and help coordinate clinical services with Walgreens healthcare clinics and external providers.
Help maintain relationships with the local medical community through provider detailing and outreach to healthcare providers and community organizations.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Follow Company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain pharmacy and healthcare knowledge and skills.