Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Shelby, MI

5d•$17 - $23

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and developing patient relationships. Walgreens provides an earn-while-you-learn Pharmacy Technician Training Program recognized by ASHP and the Department of Labor. The program offers courses, learning activities, resources, and on-the-job experience to build foundational and advanced pharmacy skills and prepare participants to pursue Pharmacy Technician Certification Board (PTCB) certification. Under the pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the role assists with pharmacy practice and department duties. It uses pharmacy systems to obtain patient and drug information and process prescriptions, while delivering a distinctive customer experience. The position may also support pharmacy workflow, inventory management, clinical services, customer transactions, and relationships with the local medical community. Employees earn and maintain PTCB certification through the designated training program and/or state-required certification or registration. The position requires a flexible schedule, including evening and weekend hours. Compensation depends on factors including geography, skills and abilities, education, and experience; the role remains open until filled.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Assist the pharmacist under direct supervision with the practice of pharmacy and other Pharmacy Department duties, in accordance with state and federal regulations and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions; if PTCB certified, assist with and coach pharmacy technicians and cashiers in the operation of pharmacy systems and pharmacy cash registers.
Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices.
Develop strong relationships with valuable customers.
Enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register, handle cash as required, and help customers locate over-the-counter products.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate clinical services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical providers and organizations through provider outreach and detailing.
Help keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend training requested by the Manager, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.