Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Midland, TX

23h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices provide patient-centered service, build relationships with customers, and assist pharmacists under direct supervision in accordance with state and federal regulations and company policies. The apprenticeship offers paid, on-the-job learning through Walgreens’ Pharmacy Technician Training Program, recognized by ASHP and the Department of Labor, to develop the knowledge and skills needed to pursue Pharmacy Technician Certification Board (PTCB) certification and a career in pharmacy care. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties include assisting with prescription preparation, customer service, pharmacy workflow, cash handling, claims, inventory, clerical work, and pharmacy upkeep. Depending on requirements and circumstances, technicians may also support clinical services and relationships with local healthcare providers. Technicians complete assigned training, maintain relevant certification or registration, and continue developing their pharmacy and healthcare knowledge.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; PTCB certification is required for promotion to senior technician if not already earned.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Assist the pharmacist in the practice of pharmacy under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to obtain patient and drug information and process prescriptions accurately.
Retrieve, count, and pour medications; verify prescriptions and check for possible interactions.
Assist pharmacists with scheduling and maintaining pharmacy workflow.
Report prescription errors promptly and follow company error-reporting and Quality Improvement Program policies.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales on the assigned cash register and collect and handle cash as required.
Greet and assist customers and patients, resolve issues, answer questions, and provide a positive customer experience.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
Assist with pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Follow asset-protection practices and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist with clinical services, including collecting and properly labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Assist pharmacy leadership in building relationships with local healthcare providers and conducting outreach to health groups and care facilities.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current developments.
If PTCB certified, assist with and coach pharmacy technicians in pharmacy-system operations and cashiers in pharmacy-register operations.
Model and share customer-service practices, including proactive assistance, identifying customer needs, and serving customers until satisfied.